regus retainer refund

So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! You should do so via your online account (www.myregus.com). Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Verification can help ensure real people write reviews about real companies. All rights reserved. Regus always emphasized that it keeps its policy. For a break between calls, browse the development's many shops and restaurants, or explore the . A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. I will be taking legal action if this is not returned within 28 days (31/03/2023). Office Space and Coworking prices are per person per month and are dependent on inventory availability. You should receive your refund within 30 days after your agreement end date. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Don't be fooled by that. ive been trying to get my money back ever since. For clarity, you were also charged a retainer top up. If you need further help, pleasespeak with our team member who is already in touch with you. The company left an official comment to this complaint. Turned up at 450 Bath Road, Heathrow. I still did not hear anything back yet. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Find out how we combat fake reviews. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. She would do her best to escalate my process by letting them know this terrible status. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. Access our global network of workspaces and business lounges as often as you need. I got an email from trustpilot. Well guide you through the process. They charge an excessive retainer fee. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Using our center address on your website is illegitimate without an active agreement between us. Were clear about this from day one. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. Regus flagged this review for containing harmful or illegal content.Read more. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Please remember that the retainer is refundable at the end of your agreement. 3. Where appropriate, well also take steps to prevent the situation from happening again. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Submit a complaint and get your issue resolved. Don't be fooled by that. GO LITERALLY ANYWHERE ELSE. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. I would love the opportunity to help further but havent been able to identify your account. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Receptionist only can communicate by email, even for the most important things for your business. Its an automated process. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. 7. Unfortunately, we're unable to help you because we don't have your account information. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. (Sandra, I used the portal at first, however, your system made an error.) Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Ts and Cs apply. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. This company bills you for services you do not use. Our invoices are due on the payment date that is displayed on them. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Paid for parking online and have now received parking ticket from private company. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Thank you, Lorraine Brule Global Customer Service at Regus. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. 4. We may have received incorrect data. I cannot stress enough the lack of professionalism and poor service. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. There is non existent customer service department. It can take many months and still not response. They charge your card for amounts more than stipulated on invoices! Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. We find it very unfair that for this reason you post a very visible, insulting and untrue review. I called them again, which procedure took my time for 3 hours. Share your photos and videos with others to prove the truth of your words. Receptionist only can communicate by email, even for the most important things for your business. I would love the opportunity to help further but havent been able to identify your account. Have a question or issue with your current products and services? If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. When could I get my retainer back? We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Regus does not communicate with customers via telephone. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. I look forward to receiving more information from you. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Stay away!! The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Kind regards, Lorraine BruleGlobal Customer Service at Regus. We will then confirm your payment date and amount. They charge an excessive retainer fee. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Please note: Change Management is 1-day training program (Friday). They often do so without adequately considering the effect these changes have on people within the organization. Where appropriate, well also take steps to prevent the situation from happening again. $5520 Service Retainer on file. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. So last week I logged in to cancel my membership. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Transparency is very important to us, and all services can be opted in/out through your online account. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. We have checked and cannot find any payment details set up in your account. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. ive been trying to get my money back ever since. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Not only that, it's hard to get hold of their accounting department. They signed me up for things that I didn't ask for - didn't realize it in the fine print. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. We did not put a "2000 dollars bill in front of you". Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. Get Regus can be contacted at (262) 832-3700. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. We found a responsible person where we inform her about the problem. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Customer Reviews are not used in the calculation of BBB Rating. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Contact: +65 [protected] Our coworking spaces are designed with collaboration in mind. Requesting your refund is easy. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. As you did not process this correctly, the agreement continued an additional month. A member of our team will get back to you as soon as we have the details. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Hi Mike, Im sorry if you felt the need to escalate this. Regus helps businesses find and create the right workplace for their people. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Stay away!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. No staff available for contacting on the event day. Our advisors are ready to help you find the right place for you. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. The complaint has been investigated and resolved to the customers satisfaction. As expected, I didn't get any reply yet from Regus. Requesting your retainer refund is very easy: simply log into your online account (i.e. BBB reports on known marketplace practices. If you need further help, pleasespeak with our team member who is already in touch with you. We found a responsible person where we inform her about the problem. This company has the worst customer service I have ever experience in my life. At the end of your contract, they will automatically renew you without a signature and without consent. We appreciate your business. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. same goes with debt collector from malaysia that emailed me abt 3 months ago. Please email me at Lorraine.brule@regus.com with your company name and details. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. October 23 evening The complaint has been investigated and resolved to the customer's satisfaction. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. 9160 Forum Corporate Parkway, Ft. Myers, FL 33905. The complaint has been investigated and resolved to the customers satisfaction. If you refuse to pay their bogus invoices they will send you to collections. I have been renting an office space at Regus in Kings Hill for over 12m now. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. Start checking the messages customers send you. Requesting your retainer refund is very easy: simply log into your online account (i.e. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. The company left an official comment on this complaint. Hard revenue focused. Regards, Sandra Melody Head of Customer Services www.myregus.com) and go to the End Agreement section. Please could you send those details to me at lorraine.brule@regus.com so I can support you? It took almost 2 months. I look forward to receiving more information from you. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. This company offers executive suites & office space, virtual offices and meeting rooms. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? We pay those as well. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. If you refuse to pay their bogus invoices they will send you to collections. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. September 14 Regus lacks personal approach The centre's staff are friendly and helpful. Eventbrite page will show up only the start dates of all training sessions. Absolutely unacceptable behavior. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. But the Regus does not have flexibilities, nor willing to retain long term tenants. You will regret signing with Regus. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Lorem ipsum dolor sit amet, consectetur adipiscing elit. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Regus are not transparent with their pricing. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Available for as little as a day, or as long as you need. But when It comes to a refund retainer. (Update) Do not delete my post! Its an automated process. They said usually they will refund the retainer one month after the lease is over. Please email me at Lorraine.brule@regus.com with your company name and details. We ask all our customers to add an automated payment method to their account. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Find event and ticket information. Anyone can write a Trustpilot review. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. 2. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Requesting your refund is easy. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Lease period: April and May 2018 She promised me that I could get it on October 19 because it took 48 hours. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Company CEO: Linda Worthington You will regret signing with Regus. Our team members have always been in touch with you and worked with you to rectify this matter. Changes in an organization are about more than just policies. Best, Lorraine Brule Global Customer Service at Regus. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower It is clean and smart and well organised. Hey Sandra and Regus, just return my retainer back then I would not post anymore! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Hi Hannah, Im sorry if you felt the need to escalate this. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Regus are not transparent with their pricing. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! Manage all of your workspace and business needs. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Office staff are always friendly. think about how low this company is. BBB Business Profiles generally cover a three-year reporting period. I would love the opportunity to help further but havent been able to identify your account. We may have received incorrect data. We will then confirm your payment date and amount. GO LITERALLY ANYWHERE ELSE. This complaint was posted by a verified customer. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. It is clean and smart and well organised. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. One time I was waiting on the phone for almost three hours. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. We also ensure all reviews are published without moderation. this is absolutely gross and scam. What a ridiculous it is! October 23 So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. I told you my account number is 9054006! We use dedicated people and clever technology to safeguard our platform. This review was chosen algorithmically as the most valued customer feedback. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We have a team of specialists available 24/7 to help you find the best solution for your business. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. I would recommend that anyone considering using this company to think again! We ask all our customers to add an automated payment method to their account. This is really bad customer service. Absolutely unacceptable behavior. We moved in to a Regus office in JAN 2022 and moved out JAN 2023.

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