item not as described ebay return shipping

I have maintained a 100% seller rating for years. If you're not able to resolve things with the seller, you can ask us to help. Spread the word, we know how to break the . If you offered free shipping, you'll need to refund the buyer the full amount that they paid. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. eBay Business Equipment Purchase Protection. Seller with 11000 feedback. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. Is there anything you can do? 11:35 AM. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. But anyway, what I have been known to do is to change condition of new item to New Other, and then add a few crucial details and specifics in the Condition Description box HOPING they MIGHT actually read it. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Youll need to ship the item back before the date stated in this email. When the seller replies, we'll send you an email with details of the next steps. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Couldn't tell you if it helps but it doesn't hurt. Buyers can always submit a return request, even if your returns policy says you don't accept returns. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. Refund the buyer and get the item back. 1. We'll automatically close a return request if there's been no activity. Offer a replacement item. After all, I paid for the insurance right? View cart for details. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. (2) One does not activate this seller protection by calling customer service. If you are scared to start eBay because of the fear of returns, dont be. Check out this video to understand how dimensional weight is measured when shipping. In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. Say something like: There is a scratch on the back, please see photo #9 for details. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. I also had a listing that was marked as parts only returned as defective? Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). Read our most popular questions and answers about handling return requests from your buyers. What Do You Do? Just go to the ResolutionCenter and let us know. 114K subscribers in the Ebay community. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. And this is my fault? Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Copyright 1995-2023 eBay Inc. All Rights Reserved. Youll hear from us within 48 hours. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Once you've accepted a return, the buyer should send the item back to you as soon as possible. Read theSeller protections policyto find out how to qualify to issue partial refunds. Research your model before purchasing this because there will be no returns for buying the wrong item. Your item didn't match the listing, or it arrived faulty or damaged. That does not mean that you will automatically have to accept a return and refund their money if you get a request. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! A buyer insists the item was not as described in order to force a return. What if an eBay buyer damaged an item and wants a refund? How to issue a partial refund after the item is returned. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". Tip After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. Pay attention to anything you may have listed in your description as a defect, scuff, scratch, and make sure you take a good close up picture of that area. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. On the next page you'll see the refund amount. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. Need an update on an open return request? You'll receive the return shipping label credit on your monthly invoice. I have learned that none of my items are shipped without insurance. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. eBay will always side with the buyer of a damaged item. - edited I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. The best option for you is to send a Return label, at your expense. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. If youre a reseller in 2023, you can find deals on items in many places. I have reported the buyers, but I still have all 12 returns counting against me. You can even notate it in your description when you list anything that might be wrong with the item. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. Take great pictures! You can still close it if things are resolved. Thats the great thing about implementing these tips. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. The eBay Money Back Guarantee is not a product warranty. Youll receive the return shipping label credit on your monthly invoice. You can't deduct the original shipping cost from any refund amount. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. Received a damaged item with a missing part. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. This is how it is and one of the risks of doing business on eBay. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). In some cases, we may automatically accept a return request on your behalf. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. Many eBay sellers accept returns if you've changed your mind. The seller will also pay for return shipping. For more information, see our Condition of returned items policy. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. Make sure you know what you can ship and what you cant to avoid delays and fines. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. Being faced with a return request can be very intimidating. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. Add a message to the buyer explaining why the refund wasn't full. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. I cant make the buyer read it! eBay Exporter of the Year was a great success! This will definitely help any return request case that comes your way and a good habit to get into. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. This was one of those times I was pretty happy I had taken photographs while I was packing it. Take a front, back, side, and inside view of your item. Honestly, this is one of those lessons I have had to learn the hard way. Ebay sides with buyers in not as described claims. You might be asking, Do private sellers have to accept returns? The answer is No. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. You can also find more information in our full article below. Message 3 of 7 latest reply 1 Helpful SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Send you a message The seller may ask you for some more details about your return request. Your email address will not be published. 17 votes, 21 comments. You can choose whether to accept returns if a buyer changes their mind about a purchase. NOTICE: 3D glasses are all different and must have a compatible TV set to work. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. See how to check the status of your return. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. 3. eBay will review your case and get back to you within 48 hours. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. 07-05-2020 You can also check the progress of your return request at any time. Sorry it happened to you , but ebay does not care about us sellers. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. If, after a few days, youre not happy with the sellers resolution, were here to help. No. When I have photographs of how I shipped my item, I will have those as proof. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. International shipment of items may be subject to customs processing and additional charges. If the return request is for Item not as described, I get them to let me know why they think it is not as described.

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