stubhub refund policy change
Copyright 2012 - 2023, ReturnsAndRefunds.com. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Bought tickets, they had an issue with the address during shipping and returned my tickets. As your event is postponed you are in limbo. Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. The Hollywood Reporter is a part of Penske Media Corporation. Receive a coupon for 120 percent of your original purchase*. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. He did not do that. The suit explains how StubHub has changed its. These cookies ensure basic functionalities and security features of the website, anonymously. the Stubhub policy is to only give refunds if an event is cancelled. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. "I finally got a supervisor on the line and he said 'No. Too many other competitors out there doing it differently. This settlement ensures that consumers will receive the refunds that they are entitled to.. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! You cant change your TOS after purchase. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. I called stub hub because my brother got the wrong seats for a concert. At NO stage did they advertise this game as a TBA or TBC date and time. I want my money back I am not thinking about other events that might take place in the far away future. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. Or choose from the following popular destinations. I contacted Stubhub and they refused to refund my money. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. Dworsky says he hopes she'll intervene. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Under normal circumstances, these processes are manageable. Contracts are contracts. The refund will typically process within 5 to 8 business days. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. Called them and they said the venue had not marked those seats as obstructed. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . They only let a few more people in until they actually closed all the doors. Wow. People have to make mistakes all the time and this was a mistake. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. If I had purchased elsewhere I would have received a full refund! This website uses cookies to improve your experience while you navigate through the website. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . Read the full policy. I'm being charged on sold tickets that were then refunded. It is taking Stubhub about 120 days to process refunds. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . I never got any emails about refunds or the fact they canceled the show. I'm upset at this it's fraud, Just want your attention. You can get a refund from StubHub by calling their customer service line. That's why they have a return policy. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Just notified by email of event cancellation for Atlanta United vs Orlando. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. I notified a chat type person immediately to tell her I made a mistake. My husband and I had tickets for Food city 500 on Sunday April 5,2020. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. Terrible customer service. Make the best possible case for yourself. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. Select the ticket group you'd like to sell. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. I love them! No Refund Policy? On March 7th, StubHub emailed Marrali a copt of its refund policy. NEVER again! After another hold the rep told me the manager said the same thing. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. StubHub phone wait times are 3 hours. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. Call +1 (866) 788-2482 with all the details about the purchase. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. For $2400 this is pure BS and will not stand. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. also the card I used to buy them I no longer have. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Part of my frustration is money lost but it's also abt the integrity of the company. I wish I found this website earlier. Called stubhub, no help! I don't want a damn coupon, I want my money back! Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. Didn't find out until day before event. totalling almost 900.00 in the middle of the night. So is Amazon, but they can cancel orders and issue refunds. StubHub updated their policy today. When I received the tickets it is stamped on them in large lettersStudent ID required! We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. I won't let them take advantage of fans like me by ; and they have friendly voices. Overcharged. Site says venue will honor original ticket but when i click on view tickets nothing there! YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. I have been attempting to contact you several times regarding ticket order #553613638. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. They had me wait 3 hours to tell me to go scratch. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. if you have any questions please feel free to contact me. However you may visit Settings to provide a controlled consent. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. I have been trying to reach y'all about a refund. Tickets were either never delivered or arrived late. Stubhub is such a ripoff. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! It does not store any personal data. Contacted the event, and they said the wristband was already registered to someone else. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . I am quite dissappointed. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. Please help me. But you money hungry corporates line your pockets and just go on like we owed that money to you. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. You will enter your community username and new password and done! $868.64 is a lot of money especially now to just throw away. These people are entitled to their money back.". Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. I'm out $282 because stubHub won't stand refund. No Wonder I See Horrible Complaints. Hope someone from Spain make a demand withe the corresponding authorities. Of course! to see the game on TV? And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Sorry we couldn't be helpful. Not only did it ruin our night, but it also cost us a lot of money for nothing! Sams Club vs. Costco Which One is Better for You? Or am I screwed. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. I called immediately but received the same reply, "No refunds!" while we were at work. I got a COUPON worth 120% of my original order. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Too late to purchase decent seats. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Who should shoulder those cancellation costs? Awful company that I hope fails soon. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. Their poor customer service folks! We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Worst Ever. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. Last Updated on June 24, 2020 by Dave Clark That's not their fault, that's your fault. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. Never again will I use StubHub! Now they are saying they will give us a coupon for events canceled. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. I stated that it was not disclosed until after purchase and we went back and forth for a long time. Even talked to their top customer service expert who was an absolutely useless subhuman monster. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. A total ripoff! For most current purchase, the tickets were not actually available. This cookie is set by GDPR Cookie Consent plugin. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. However, StubHub offers a refund. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. View Vivid Seats Refund Policy. I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. We wasted our night , took off of work and lost our ticket money. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. Its a bull. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. i am not interested in a credit that expires so therefore am requesting my full refund. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! anyone have any advise on how to deal with this? I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. It started giving credit instead: a voucher worth 120% the ticket price. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. or Did you buy an excessive amount of tickets? No longer was it offering full refunds, only a 120. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. Your email address will not be published. View SeatGeek . follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). I would like to receive a refund. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Hopefully the credit card company will stand up for me. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. Danielle is the author of this solution article. Will never use Stibhub again unless I get a full tefundk. Purchased 2 tickets to a college basketball game. I ordered the tickets less than an hour ago. When I got to the venue my tickets were no longer accessible. The tickets are wrong ones worth $148 each!! Stub hub has failed its customers once again with a terrible return policy. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. StubHub will contact you as soon as possible. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. However, from the date selection to the purchase the date was changed. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. You will enter your community username and new password and done! If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. StubHub is a global marketplace and our policies vary by region, in line with local guidance.
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